HeroTracker

Delete your account

Effective 1 July 2026 · Version 1.0

You can permanently delete your HeroTracker account and all associated data at any time. This cannot be undone. Deletion removes your account and all of your health data — entries, quests, chat history, and photos — from your device and from our servers. Copies held by our processors are removed as part of the deletion, and encrypted-backup copies are purged within about six months.

Delete from within the app (fastest)

If you can sign in to the HeroTracker app, this is the quickest way:

1. Open HeroTracker and go to Settings → Account.
2. Tap Delete Account.
3. Type DELETE to confirm, then tap Delete.

Your data is erased from the device and from our servers, and you are signed out immediately.

Can't sign in, or don't have the app?

If you have lost access to your account, email support@herotracker.co from the email address on your account and we will verify your request and process the deletion for you. Please include the email address associated with the account so we can locate it.

What is deleted

• Your account and login credentials.
• All health and wellness data you recorded (nutrition, sleep, activity, measurements, mood, symptoms, and more).
• Quests, chat history, and any photos you added.
• Data held by our service providers on our behalf, removed as part of the deletion.

For more detail on what we store and your other rights, see our Privacy Policy and Consumer Health Data Privacy Policy.

Health Connect and Apple Health

Deleting your account does not delete data stored in Health Connect (Android) or Apple Health. Any records synced there — including ones HeroTracker added — remain under your control, because that data is owned by the platform and may be shared with other apps.

If you also want to remove that data, you can delete it in the platform app itself. Both let you delete a connected app's data by source:

• Health Connect (Android): open Health Connect, go to App permissions, select the app, and tap Delete app data — or use Data and access to delete by category or all data.
• Apple Health (iPhone/iPad): open the Health app, tap Search, open a data category, tap Data Sources & Access, select the app, then tap Delete All Data from [app].